Solve the most common GEN issues instantly with step-by-step fixes for generation errors, exports, and more.

📚 Help Center · Troubleshooting Guide

Hit a snag? Don't sweat it. GEN users create 38+ videos per week, which means we've seen (and fixed) every issue. Here's your instant-fix guide for the most common problems.

💡 Did you know? 71% of GEN users reduced manual editing time by 80% or more — but even the smoothest workflows hit bumps. This guide gets you back to creating in under 2 minutes.

Common Issues & Quick Fixes

Generation Failed

What's happening: Your creation card shows "Generation Failed" instead of your shiny new content.

Most common causes:

Your prompt is too long (keep it under 500 characters)
The AI model is temporarily busy (happens during peak hours)
Content violates platform policies (violence, adult content, etc.)
Network timeout during generation

Quick fix:

Check the error message in the creation card (red text below the generate button)
If it's a timeout, just click "Generate" again — it usually works on retry
For policy violations, adjust your prompt and try again
For long prompts, trim them down and focus on key details

⚡ Pro Move: Switch models if one keeps failing. Veo3 handles complex prompts better than Kling, but Kling is faster for simple requests.

Export Error

What's happening: You hit export and get an error instead of your final video.

Most common cause: Some of your content cells haven't finished generating yet.

Quick fix:

Scroll through your entire row and look for cells with red error indicators
Check that ALL cells show completed content (not loading spinners)
Regenerate any failed cells by clicking the generate button again
Once everything is green, try exporting again

Still failing? Check your video layers in the overlay section — make sure no layers reference empty or failed cells.

Video Shows Wrong Aspect Ratio

What's happening: Your video exported as 9:16 when you wanted 16:9, or vice versa.

Quick fix:

Open the creation card for your video generation
Change the aspect ratio for the entire video at the top of the video section.
Check the aspect ratio dropdown at the top (should show 9:16, 16:9, or 1:1)
Select your desired ratio BEFORE generating
Regenerate the video with the correct ratio

Note: Some models automatically fall back to 9:16 if they can't generate your requested ratio. If this keeps happening, try a different model or adjust your prompt.

📈 How a faceless YouTube creator uses this: One creator generates the same video in 9:16 for TikTok Shorts, 16:9 for YouTube, and 1:1 for Instagram — all from one prompt. Three platforms, zero extra work.

Captions Not Working After Duplicating Row

What's happening: You duplicated a row and the captions aren't syncing properly to the new video.

This is a known issue with a simple fix:

First, regenerate the source video in your duplicated row
Wait for the video generation to complete
Then regenerate the captions
The captions should now sync properly to the new video

This happens because captions reference the original video file. Regenerating creates a new file that captions can properly sync to.

Voice Cloning Requires 30+ Seconds

What's happening: Your voice cloning failed or sounds nothing like the original.

Voice cloning requirements:

At least 30 seconds of clean audio
No background music or noise
Single speaker only
Clear, conversational speaking (not shouting or whispering)

Quick fix:

Record or find a clean audio sample that's 30-60 seconds long
Make sure it's just one person speaking normally
Trim out any music, background noise, or long pauses
Try the voice cloning again

⚡ Pro Move: Use a phone recording of yourself reading one of your social media captions. It's clean, on-brand, and the perfect length.

Video Preview Not Playing

What's happening: Your video preview shows a black screen or won't play.

Quick fix:

Wait for the generation progress indicator to complete
Refresh the page (Ctrl+R or Cmd+R)
Check if your browser is blocking autoplay (look for a blocked autoplay icon in the address bar)
Try clicking directly on the video preview

If the video still won't play after completing generation, try regenerating that specific cell.

What's happening: Social account connection keeps failing when you try to set up posting.

Quick fix:

Make sure you're logged into the social platform in the same browser
Clear your browser cache and cookies
Try disconnecting and reconnecting the account
Check that your social account has posting permissions enabled
For business accounts, make sure you have admin access

Need help with social connections? See our complete social setup guide.

📈 How a supplement brand uses this
A supplement brand founder connected TikTok and Instagram in 2 minutes, then posted 31 videos in 21 days. Result: 1.1M views and +18% TikTok Shop revenue. "My audience thinks I hired a team."

Generation Taking Too Long

What's happening: Your video has been generating for 10+ minutes with no progress.

Normal generation times:

Kling: 1-2 minutes (fastest)
Veo3: 3-5 minutes (highest quality)
Seedance Pro: 2-4 minutes
Sora 2: 3-6 minutes

If it's taking longer:

Check the progress indicator — if it's stuck at the same percentage, cancel and retry
Try switching to a faster model (Kling) for testing
Simplify your prompt and try again
Check if you're generating during peak hours (try again later)

💡 Did you know?
67% of users reported at least one video crossing 50K views within their first 30 days. The extra wait for higher quality models is often worth it.